SHIPPING & DELIVERY

Citycare shall use reasonable endeavors to deliver Products of acceptable quality to the delivery address specified and keyed-in by the Customer but Citycare cannot guarantee any firm delivery time and Citycare shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of Citycare.

Your Order will be delivered to you via the service of a courier service company of our choice. At this juncture, delivery service is extended to Malaysia only.

For order placed before 12 noon, please allow seven (7) working days for Peninsular Malaysia and ten (10) working days for East Malaysia including Labuan for delivery from date of Citycare's confirmation of acceptance of an Order within the aforesaid areas unless otherwise notified by Citycare.

If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address.

Delivery Charges will be calculated based on the weight of the Order Delivery Location, per delivery per location.

 

Estimated Weight in kg 

Delivery Charges (*prices shown are subject to GST)

From

To

For delivery location - Peninsular Malaysia

0.01

0.50

RM 6.9

0.501

2.00

RM 8.00

2.01

3.00

RM 10.00

3.001 and above

RM10.00 for the first 3kg and RM1.50 for every additional kg or any part thereof

 

 

 

 

 

For delivery location - Sarawak

0.01

0.50

RM 8.50

0.51

1.00

RM 12.00

1.01

2.00

RM 20.00

2.01

3.00

RM 35.00

3.001 and above

RM35.00 for the first 3kg and

RM10.00 for every additional kg or any part thereof

 

 

 

 

 

For delivery location – Sabah & Labuan

0.01

0.50

RM 9.00

0.51

1.00

RM 14.00

1.01

2.00

RM 25.00

2.01

3.00

RM 40.00

3.001 and above

RM 40.00 for the first 3kg and

RM10.00 for every additional kg or any part thereof

No delivery services shall be available on Sunday & public holidays. 

Citycare reserves the right to withhold delivery of the Products to the Customer if it has any doubts whatsoever as to the Customer's credit worthiness or insufficient identification.


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